Term & Conditions

Thank you for choosing EMERALD BY ISMAT. USMAN, we hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our terms and conditions policy.

CANCELLATION OF ORDERS:

  • You may place your order online via Instagram, Facebook, or the Website.
  • Order cancellation is not allowed once your order is confirmed.
  • The parcel should not be returned at the time of payment.
  • International orders cannot be canceled once confirmed.

 

CUSTOMISATION:

  • Customized orders cannot be canceled once confirmed.
  • Only length can be customized
  • Customized orders cannot be returned, exchanged, and refunded.

PURCHASES AND PAYMENTS:

Emerald accepts the following payment methods:

  • Cash on delivery
  • Bank Transfer for international orders
  • Only direct bank transfer payment method is available for ‘international clients.’

IMPORTANT NOTE:

All returned items must be in new and unused condition, with all the original tags and labels attached. Items that are damaged, used, or stained and have body odors, perfume scents, or any kind of marks will not be accepted as Returns & Exchanges.
After receiving your return and inspecting the condition of your item, we will process your refund. Please wait at least 03 days to process your Returns & Refunds. Customized orders cannot be returned, exchanged, and refunded. All exchanges are based on stock availability.

We are working hard to offer only the best quality products for you and would love to learn more about your opinion so please drop feedback on our social handles or tag us to get featured. If you have any questions concerning our return policy, please contact us at:
Facebook: @emeraldbyiuonline
Instagram: @emeraldbyiuonline